Terms

Last updated November 14, 2026

These terms are an agreement between you and Flat Fee Tech LLC, a Georgia company that runs FlatFeeTech(“we”, “us”). By creating an account, listing a phone or buying one, you agree to them and to our Returns and refunds policy, which is part of these terms. FlatFeeTech hasn’t opened to buyers yet: the parts about accounts and listings apply now, and the parts about buying and selling apply once it opens.

What FlatFeeTech is

FlatFeeTech is a marketplace where people sell their own used phones to other people. Every sale is between the buyer and the seller. We aren’t the seller, and we never own or hold the phones. We review every listing before it goes live, but we don’t inspect the phones themselves.

Payments

Checkout isn’t open yet, so nobody can pay or be paid through FlatFeeTech today. It’s designed to work like this:

• The buyer pays through PayPal. The payment goes to the seller’s own PayPal account, and our flat fee is split out to us as part of that payment.
• We don’t hold the buyer’s money, and we don’t pay sellers ourselves.
• Sellers need a PayPal account that can receive payments. Buyers and sellers also agree to PayPal’s own terms when they use it.

When checkout opens, the payment steps and amounts it shows you before you confirm are the ones that apply to your sale.

Your account

• You must be at least 18 and live in one of the 50 US states or Washington, DC. To sell, you also need a PayPal account registered in the US.
• One account per person. Keep your email and sign-in secure; you’re responsible for what happens on your account.
• Give us accurate information, and keep your email address current so you get notices about your listings and sales.

If we pause or close your account

We can pause or close an account, or remove listings, comments or feedback, if we believe these terms were broken or someone is at risk. This is how we do it:

• A person decides. An automatic check or a complaint can only pause an account: no new listings or purchases while we look, but sales already under way carry on. One of us then decides within 2 business days to clear it, warn you, or close the account. A computer never closes an account on its own.
• We tell you why. We give you the reason from a set list (for example, listing photos didn’t match the phone, a payment was reversed, or the account is linked to one we closed) and the listing or sale it concerns. We hold back details only where sharing them would help someone commit fraud.
• You can appeal once. Email support@flatfeetech.com within 30 days. Someone who didn’t make the original decision reviews it and answers within 5 business days. That answer is final.
• Open sales are settled, not left hanging. If the phone has already shipped, the sale finishes normally. If it hasn’t, the sale is cancelled and the seller must refund the buyer in full. We email both sides the same day with what happens next.
• Opening a new account to get around a closure isn’t allowed; we’ll close the new one too.

Selling

What you can list

• A phone you own and have the right to sell.
• It must work fully: screen and touch, Face ID or Touch ID, cameras, speakers, microphones, buttons, charging and cellular. Broken or cracked phones aren’t accepted.
• It must not be reported lost or stolen, blacklisted, or still owed on a carrier finance plan in a way that could get it blocked.
• It must not be managed or locked by a company or school, a store demo unit, a phone replaced under an insurance or warranty claim that you were meant to send back, or a counterfeit.
• The details must be true: model, storage, color, carrier lock, condition grade and battery health. Grade it using the definitions on the listing form.
• Every photo must be of the actual phone, taken by you, with your listing code written on paper in the shot.

Your listing is your responsibility

You’re responsible for everything your listing says: the description, the photos, the condition grade, the battery health, and your statement that everything works. We don’t independently verify every feature or condition claim. We rely on what you tell us, and so does the buyer.

Review

We check the IMEI and review every listing by hand before it goes live. We can approve it, send it back for changes, or refuse it. Approval means it met our checks at the time. It isn’t a warranty or a physical inspection: we never have the phone in our hands.

Fees

Listing is free. When a phone sells, the seller pays us one flat fee based on the sale price:

• Under $450: $15
• $450 – $799: $25
• $800 – $1,199: $45
• $1,200 – $1,599: $65
• $1,600 and up: $85

Buyers pay no fee to us. Fees can change for future sales; a change never applies to a sale already made.

What comes out of a sale

• Our fee: the flat fee above. It’s the only fee we charge for the sale itself.
• PayPal’s processing fee: charged by PayPal, not by us, at PayPal’s rates. The seller pays it from the sale. Amounts shown on our site are estimates; the fee PayPal reports on your sale is the real one.
• Shipping label: every sale ships on a prepaid label you get through FlatFeeTech, so tracking is recorded automatically. We set the label price and show it before you list; it comes out of the sale. The buyer pays no shipping.
• Refunds: a refund comes from the seller’s PayPal account, because that’s where the payment went. We plan to return our fee to the seller when a sale is cancelled or fully refunded. That depends on PayPal’s tools, and we’ll confirm how it works at checkout before the marketplace opens. PayPal’s terms decide what happens to PayPal’s processing fee.
• Chargebacks: if a buyer’s card company reverses a payment, PayPal handles it under its own terms, which also decide whether the seller bears the loss and any PayPal fee. We don’t cover chargeback losses.

Taxes

You’re responsible for any taxes you owe on what you sell. PayPal may report your sales to the IRS and send you a tax form under its own rules.

After a sale

• Wait until PayPal shows the payment as completed before you ship.
• Ship within 3 business days using the label from your sale page. Seller-supplied labels, other tracking numbers and local pickup aren’t allowed.
• The label is addressed to the buyer’s confirmed PayPal address and can’t be redirected. Don’t send the phone anywhere else, even if the buyer asks: that’s a common scam, and PayPal may not protect you if the buyer disputes the sale.
• When the buyer’s full payment (price, tax and anything else they paid) is $750 or more, the label requires a signature on delivery.
• Sellers must ship from one of the 50 states or Washington, DC. We check your ship-from address before your listing goes live, and you can’t change it while a sale is in progress.
• Before shipping: sign out of your accounts, turn off Find My (Activation Lock), remove your SIM, and erase the phone.
• Pack it well. The phone is your responsibility until it’s delivered.
• If you don’t ship in time, the sale can be cancelled and the buyer refunded.
• If the phone isn’t as you described it, take it back and refund the buyer as set out in Returns and refunds. Restocking fees and other deductions aren’t allowed.
• If the phone is later blocked, locked or found to be owed on a finance plan because of something from before the sale (for example, it was reported stolen or a balance was unpaid), that’s your responsibility, however long after the sale it happens. Take it back and refund the buyer in full. If you don’t, we’ll close your account.

Buying

• The price on the listing is what you pay, plus any sales tax. You pay through PayPal.
• The phone ships only to your confirmed address in PayPal, which must be in one of the 50 states or Washington, DC (not US territories or military APO/FPO/DPO addresses, for now). You can’t enter a different address or change it on FlatFeeTech; if you’ve moved, update PayPal first. We can’t ship to package forwarders or mailbox stores.
• Check the phone as soon as it arrives. If something is wrong, tell us within 2 days of delivery and follow Returns and refunds.
• You can’t return a phone because you changed your mind.

Returns and refunds

Our Returns and refunds policy is part of these terms. It governs when a phone can be returned, the steps to follow, who pays return shipping and who decides. Buyers and sellers both agree to follow it.

Problems and disputes between buyers and sellers

• PayPal decides payment disputes. Whether a payment is refunded or reversed is decided by PayPal under the PayPal policies that apply to that payment. We don’t make that decision, and we can’t promise how a dispute will turn out for either side.
• We decide what happens on FlatFeeTech. We can look into any complaint and, based on what we find, remove listings, comments or feedback, or suspend or close accounts. That’s separate from PayPal’s decision.
• Tell us quickly. Buyers should report a problem to us within 2 days of delivery. PayPal has its own deadlines for opening a dispute, and they’re separate from ours: telling us doesn’t open a PayPal dispute or extend PayPal’s deadlines.
• Help us look into it. We may ask either side for photos, video, tracking, receipts or proof that the phone was theirs to sell. You agree to answer reasonable requests honestly and promptly, and to cooperate when we investigate fraud. If you don’t, we may decide account and listing questions without your side of it.

Comments and feedback

Questions about a phone go in the public comments on its listing, so every buyer sees the answer. Once a buyer has paid, the buyer and seller also get a private message thread on the sale page, for that sale only; we can read it to help sort out problems. After a sale, buyer and seller can each leave feedback. Keep all of these honest and polite. Don’t post contact details, links, personal information or offers to deal outside FlatFeeTech. We can remove anything that breaks these rules.

Your photos and listing text

Your photos and listing details stay yours. By uploading them you give us permission to store, resize, display and share them as part of running and promoting FlatFeeTech, for as long as we keep the listing and its records. Only upload photos you took yourself. If you believe something on FlatFeeTech copies your work, email support@flatfeetech.com with the listing and what it copies, and we’ll look into it and remove it if it does.

We sell here too

The people who own and run FlatFeeTech may list their own phones. Those listings go through the same review and follow the same rules and fees as everyone else’s.

Keep sales on FlatFeeTech

Don’t use FlatFeeTech to find a buyer or seller and then complete the sale somewhere else. It avoids the checks that protect both sides and our fee, and it can get your account closed.

Things you can’t do

• List a phone you don’t have, or one that isn’t yours to sell.
• Reuse photos, or use someone else’s photos or listing code.
• Misstate a phone’s condition, carrier lock, battery health or history.
• Manipulate prices, feedback or reviews, or use more than one account.
• Harass anyone, or use the site for anything illegal.
• Scrape, overload or try to break into the site.

Checks we rely on

IMEI checks use outside databases and show what was reported at the time of the check. A phone can be reported later, and databases can be wrong or incomplete. We do our best to catch problems, but we can’t promise every phone is free of them.

No warranties from us

We provide FlatFeeTech “as is” and “as available”. To the extent the law allows, we make no warranties, express or implied, about the site, the listings or the phones, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t promise that the site will always be available or free of errors, that a listing is accurate, that a phone will work or stay unblocked, or that a buyer or seller will do what they agreed to do.

Limits on our liability

To the extent the law allows:

• We aren’t responsible for what buyers and sellers do, for the phones themselves, or for what PayPal, carriers or other outside services do.
• We aren’t liable for indirect, incidental, special, consequential or punitive losses, or for lost profits or lost data.
• Our total liability to you for any claim is limited to the greater of the fees you paid us in the 12 months before the claim or $100.

These limits don’t apply to liability the law doesn’t let us limit, or to losses caused by our own fraud or intentional misconduct. Some states don’t allow some of these limits, so parts of this section may not apply to you.

If your actions lead to a claim against us

If someone brings a claim against us because of something you did (a listing you posted, a phone you sold, breaking these terms or the law, or violating someone else’s rights), you agree to cover our reasonable losses and costs from that claim, including reasonable legal fees. We’ll tell you about the claim promptly. This doesn’t apply to the extent the claim was caused by our own wrongdoing.

Notices

We send notices about your account, listings and sales to the email address on your account. A notice counts as given when we send it to that address, so keep it current. To give us notice, email support@flatfeetech.com.

Disagreements with us

Email us first at support@flatfeetech.com; most things can be sorted out that way. These terms are governed by the laws of the State of Georgia, and any court case about them will be in the state or federal courts located in Georgia.

Changes

We may update these terms. We’ll change the date at the top, and for significant changes we’ll email account holders before they take effect. Using FlatFeeTech after that means you accept the new terms. You can close your account at any time by emailing us.

The rest

• You agree that we can send you notices and records by email and on the site instead of on paper.
• If a court finds part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a rule right away, we can still enforce it later.
• If FlatFeeTech is sold or merged, these terms and your account can transfer to the new owner. You can’t transfer your account to someone else.
• These terms, the Returns and refunds policy and the privacy page are the whole agreement between you and us about FlatFeeTech.

Contact

Flat Fee Tech LLC · support@flatfeetech.com. We answer within 2 business days. How we handle your information is on our privacy page.